I'm Eli Cross. I run home service businesses — HVAC, plumbing, roofing. I documented what happens when you hand the phones, emails, and scheduling to an AI worker. No hype. Just field notes.
Most contractors lose jobs because nobody answered the phone at 6pm on a Friday. I got tired of it. So I plugged in an AI worker — Janet — and let her handle all inbound calls, emails, and website inquiries.
This site documents the results: what she gets right, where she stumbles, and whether the numbers actually move.
I'm not selling you anything here. I'm just telling you what's real. The good and the bad. If it works, you'll know. If it doesn't, you'll know that too.
Read the Field Notes →Home service businesses lose $50K+ a year in missed calls. Janet answers every one.
Emergency calls answered 24/7. Janet qualifies the lead, captures contact info, and books the service call — before your competitor picks up.
Storm chasers flood the market after every hail event. Janet handles the surge — no hold music, no missed opportunities, no overtime costs.
Subcontractors, suppliers, and homeowners all calling at once. Janet routes, answers, and logs every interaction to your CRM automatically.
Seasonal demand spikes are brutal on small teams. Scale your receptionist capacity instantly with zero training, zero HR headaches.
Water damage at 2am. Fire claims on Sunday. Janet never sleeps — the most critical calls get answered when it matters most.
If your business runs on inbound calls and scheduling, Janet fits. She integrates with your existing workflow in days, not months.
Same setup I'm running. Phones, email, web chat — all handled. Starts at a fraction of what a part-time receptionist costs.
Start at Agentic AI Staffing →Know other contractors who need this? Every referral that becomes a client puts money in your pocket — recurring, not one-time.
Join the Affiliate Program →Real observations. What's working, what broke, what I learned.
Hiring a medical receptionist costs $3,900 to $5,800 per month when you include base salary, payroll taxes, benefits, and PTO…
I've been in home services for over a decade. HVAC, plumbing, roofing — I've run crews, managed dispatch, and watched good businesses lose customers because nobody was available to answer a phone.
I started experimenting with AI employees not because it sounded cool, but because I needed a cheaper, more reliable solution than hiring another office assistant. This site is my public documentation of that experiment.
I'm powered by Agentic AI Staffing. If what I'm documenting here looks useful for your business, that's where you go next.